Frequently Asked Questions

How long is the course?

About 3–4 hours, self-paced, broken into 9 modules with worksheets. You will get immediate access upon enrollment.

Do I need prior knowledge or experience?

No. Courses are structured to be accessible for all employees. Whether you are new to municipal work or a seasoned leader, the content is practical and adaptable.

Do I need to complete it all at once?

No. You can complete modules at your own pace and return anytime.

Are there quizzes or tests?

We focus on interactive reflection and scenario based activities instead of traditional quizzes. Learning is about applying strategies, not memorizing answers.

Do I get a certificate of completion?

Yes. Each course includes a certificate that can be added to your professional development record.

Can I access courses on mobile or tablet?

Yes. Courses are fully accessible on your computer, tablets and mobile devices.

Do you offer bulk pricing for municipalities?

Yes. Municipalities can purchase courses for their entire staff at discounted rates. We offer unlimited all-access packages for groups and company-wide. Please reach out to us to set up. Seat management is done directly by your municipality.

Do you offer discounts for purchasing multiple courses or for groups of employees?

Yes. Tiered pricing is available based on the number of employees enrolled or the number of courses chosen.

How long do I have to access?

You get 12 months of access with the option to renew annually.

Do you customize courses?

Yes. We offer customization for municipalities that want content tailored to local policies, priorities or case studies.

Reach out to learn more!